info@lilagame.ru |  +370 629 62 145

Terms and Conditions (with Return Policy)

Last updated: [01.10.25]

Welcome to LilaGame.ru (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General

  • By using this website, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.
  • We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.

2. Intellectual Property

  • All content on this website, including text, images, graphics, and product descriptions, is owned by LilaGame or its licensors.
  • You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

3. Orders and Payments

  • Orders are processed via WooCommerce and payments are securely handled through WooPayments and supported payment providers (e.g., credit/debit cards, bank transfers).
  • Prices are displayed in EUR and include VAT where applicable.
  • We reserve the right to cancel or refuse any order in case of suspected fraud or incorrect pricing.

4. Shipping and Delivery

  • We ship orders to Lithuania, EU countries, and other regions as specified at checkout.
  • Delivery times vary depending on destination and shipping method. Estimated delivery times are provided but not guaranteed.
  • Risk of loss passes to the customer once the order is handed over to the carrier.

5. Return and Refund Policy

We want you to be satisfied with your purchase. If you are not, you may request a return under the following conditions:

  • Return Period: You may return most items within 14 days of receipt, in accordance with EU consumer protection laws.
  • Condition of Goods: Returned items must be unused, in original packaging, and in resalable condition.
  • Non-Returnable Items: Digital products, opened software, or customized goods cannot be returned.
  • Return Process: To initiate a return, contact us at info@lilagame.ru with your order number and reason for return.
  • Refunds: Once the returned item is received and inspected, we will issue a refund to your original payment method within 14 days.
  • Return Shipping Costs: Unless the product is defective or incorrect, the customer is responsible for return shipping costs.

6. Limitation of Liability

  • We are not liable for delays, damages, or losses caused by third-party carriers.
  • We are not responsible for indirect or consequential damages arising from the use of our products or website.

7. Governing Law

  • These Terms are governed by the laws of Lithuania.
  • Any disputes shall be resolved in the competent courts of Lithuania.

8. Contact Information

For questions regarding these Terms or our Return Policy, please contact us:
info@lilagame.ru
+370 629 62 145